Go to Device Service and Repair, register, and then select your Surface to start a service order. If these steps don't resolve the problem, you can submit a service order to Microsoft to access available repair or replacement options. For more info, see Creating and using a USB recovery drive. When the Surface logo appears, release the volume-down button. Insert the USB recovery drive into the USB port on your Surface, and then press and hold the volume-down button while you press and release the power button. Start your Surface by using a USB recovery drive. Solution 5: Change the theme of Windows to Basic. Solution 4: Update your video card drivers to the latest.
Solution 3: Select the Quick Fix my program tool from the QuickBooks tools hub. Solution 1: Restart the QuickBooks Desktop Software. Solution 3: Reset your Surface using a USB recovery drive How to Fix quickbooks black and white Issue. To find out how to force your Surface to shut down and restart, see Force a shut down and restart your Surface. Solution 2: Force a shut down and restart If the Surface screen remains dark, try Solution 2. Large updates may take up to 20 minutes, so you may need to wait while they install.įor info on troubleshooting installing updates, see Trouble installing Surface and Windows updates?
Sometimes the Surface screen remains dark while Surface updates are installing. Solution 1: Wait while updates are installing If your Surface is turned on and you see this screen, try the solutions below, in order. Note: If your Surface won’t turn on at all when you press the power button, go to Surface won’t turn on or wake from sleep.
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